Western Governors University (WGU) LXD5068 D291 Learning Experience Design Foundations I Pre-assessment Practice

The step of the ADDIE model that involves creating technical support documentation for software used in a course is the "Develop" phase. During this phase, instructional designers take the detailed plans created in the Design phase and produce the actual instructional materials. This includes creating content such as lesson plans, assessments, and documentation that will aid learners in using the software effectively.

Developing technical support documentation is essential because it provides users with necessary guidance and troubleshooting tips, enhancing their learning experience with the software. By creating such documentation, the designer is actively building the resources that will facilitate the learner's interaction with the software, which is a key focus during the Development phase of ADDIE.