In which phase of the Design Thinking Process is a designer when they seek to understand successes of a course?

The phase in which a designer seeks to understand the successes of a course is the Empathize phase. This stage is focused on gaining insights into the users’ experiences, needs, and feedback. By understanding how course participants perceive their learning experience and what elements they found successful, designers can gather valuable qualitative data that informs subsequent design decisions. This deep understanding often includes collecting information through observation, interviews, and surveys, which helps in building a solid foundation for identifying problems and defining opportunities for improvement in the course design.

In the subsequent phases, such as Define, Prototype, and Test, the focus shifts to refining the insights gathered into a clear problem statement, developing solutions, and evaluating them through testing with users. However, the initial gathering of successes and understanding of the learner’s perspective is uniquely crucial in the Empathize stage.